How are my baked goods delivered?
We send all of orders by ‘First Class Royal Mail’ unless ‘Royal Mail Signed For First Class’ or ‘Courier’ are selected. Unfortunately, we are unable to deliver products to addresses outside the UK. Delivery starts at £2.95.
Will my treats arrive through the door?
Our packages measure 18x18x3.8cm or 18x32x3.8cm. This means that they fit through the average UK letterbox (22x40cm). So as long as your letterbox is compliant with the regulations in the above link, you're good!
Where do you deliver?
We deliver Nationwide in the UK. Anywhere the postie delivers, we do too. You can also opt for signed for delivery if you want to make sure that it gets to the right person.
When do you deliver?
All orders placed will be dispatched on the next working day. For example, orders placed on a Monday will be dispatched on Tuesday and orders placed on a Friday will be dispatched on the following Monday.
We dispatch our orders Monday through Friday, irrespective of the method of delivery selected. Please note that dispatch dates are the dates on which we pass your products to the relevant delivery service provider selected (i.e. Royal Mail or courier) – the dispatch date is not the delivery date.
Orders will not be dispatched on Saturdays, Sundays, or English bank holidays.
Before placing and order, please note that we do not guarantee delivery dates.
How much is delivery?
Delivery starts at £2.95 for Royal Mail First Class Small Parcel Delivery or £4.40 for Signed For Delivery and increases depending upon item weight and postage option you select.
Do they need to be signed for?
No, so you don’t need to wait in (unless you request otherwise).
My brownies haven’t arrived - what should I do?
Give us a shout: email@example.com
We'd just like to make it clear that all brownie sales are made subject to our Terms of Business
If you experience any problems with your order, or when ordering, please contact us at firstname.lastname@example.org or on 020 3137 9135